Returns and Exchanges

Thank you for shopping online at Jôr'Jet Boutique.

If you are not satisfied with your purchase for any reason, please let us know and we will help you. 

Items purchased from Jôr’Jet Boutique are eligible for a full refund if returned within 7 days of you receiving your purchase. Exchanges are accepted up to 14 days after receiving your purchase. A small number of discounted items may be marked FINAL SALE, in which case they are not eligible for refund or exchange. 

 

Return & Exchange Conditions

To be eligible for a return or exchange, please make sure that:

  • The product is in its original packaging with all original tags attached
  • The product isn't used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

 

To ship an item back to Jôr’Jet Boutique please:

  1. Send the product with its original packaging and the receipt or proof of purchase, along with a note on the invoice or receipt indicating whether you are exchanging or returning the item(s).
  2. For exchanges: It is strongly recommended that you contact us directly to get step-by-step instructions. We can assist you with checking to ensure that your exchange size is available as well as reserving it for you. The item(s) will then be sent out as soon as your return arrives and is processed.
  3. Pack your item(s) and invoice into a box.
  4. Mail your return or exchange using your carrier of choice to:

Jôr’Jet Boutique

632 Fremont Avenue

Rancho Shopping Center

Los Altos, CA 94024

USA

 

Shipping charges

Please note, any shipping fees associated with making returns or exchanges, including the risk of loss or damage to the product during shipping (both to and from Jôr'Jet) are the responsibility of the customer and will not be refunded.

 

Damaged items

If you receive an item that is damaged, please contact us immediately. You have 7 days after the purchase to exchange or get a refund on defective items. 

 

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

 

Contact us

If you have any questions about our Returns and Exchanges Policy, please contact us:

  • By phone: (650) 947-3447
  • By email: hello@jorjetboutique.com

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